General
Company information:
Purekey Nutrition, company for trade, brokerage, education, consulting and services, d. o. o., Ulica borcev 1C, 2000 Maribor
E-mail address: hello@purekeynutrition.com
VAT taxable:
Registration number: 9507175000
Tax number: SI 70979871
Activity code: 10.860
Entry in the Court Register: District Court in Maribor
Transaction account: NLB d.d. - SI56 0284 3026 5612 855

Terms and Conditions
The Terms and Conditions are valid from 1 September 2024 and apply to purchases made on the website www.purekeynutrition.com of the provider Purekey Nutrition, d. o. o. (hereinafter referred to as the provider).

Prices
The prices on the website ww.purekeynutrition.com are indicated in euros and include value added tax. Prices do not include delivery or postage costs. The delivery charge is visible when ordering the goods.

Payment
The provider allows payment by credit card (VISA, Mastercard and American Express) or Apple Pay. The Provider reserves the right to change the above payment methods. The Buyer agrees that the Provider's invoice may also be sent electronically.

Contract
The Provider and the Customer shall be governed by these Terms and Conditions, which form an integral part of the distance contract. The Buyer must familiarise himself with these Terms and Conditions before concluding the Contract. By placing an order, the Buyer confirms that he agrees to the Terms and Conditions.

Procurement procedure
The goods presented in the online shop can be added to the basket without obligation by clicking on the "Add to basket" button. The Buyer may remove the goods from the basket at any time until the order is completed by clicking on the "Remove" button. If the Customer wishes to purchase the goods in the basket, the Customer shall click on the "Finish" button. To continue the purchase process, the Customer must enter an email address, delivery method (shipping or in-store pickup), first and last name, delivery address, and payment method. Creating an account is not necessary. After entering your details and selecting the payment method, the customer will be redirected to the "View details" button on the order page, where they can check the details entered. The customer completes the purchase by clicking on the "Pay Now" button. The purchase of the goods is completed when the Buyer receives an order confirmation to his/her e-mail address.

Prices
The prices marked next to the goods include value added tax.

Delivery
The ordered goods will be ready for collection or will be delivered to the Buyer's delivery address within the time limit indicated on the order confirmation received by the Buyer at his/her e-mail address.

Withdrawal from the contract
In the case of distance or off-premises contracts, the consumer has the right to notify the undertaking within 14 days that he or she withdraws from the contract without having to give a reason for his or her decision.

The consumer shall exercise his right of withdrawal by informing the company of his decision to withdraw from the contract by e-mail to the following address: hello@purekeynutrition.com.

The consumer does not have a right of withdrawal in the case of contracts for the supply of sealed goods which are not suitable for return for health and hygiene reasons, provided that the consumer has opened the seal.

In the case of a contract of sale, the withdrawal period shall begin to run from the date on which the consumer or a third party other than the carrier, appointed by the consumer, acquires actual possession of the goods.

The consumer may give notice of withdrawal to the undertaking on the form referred to in point 11 or by an unequivocal statement making it clear that he is withdrawing from the contract.

If the consumer has already received the goods and withdraws from the contract, he shall return or hand them over to the undertaking or to a person authorised by the undertaking to take delivery of the goods without delay or at the latest within 14 days of the notice of withdrawal, unless the undertaking offers to take delivery of the returned goods itself.

The consumer shall be deemed to have returned the goods in time if he sends them before the expiry of the 14-day period for return.

The consumer shall bear only the costs of returning the goods in connection with the withdrawal.

The consumer shall be liable for any diminution in the value of the goods if the diminution in value is due to handling which is not strictly necessary to establish the nature, characteristics and functioning of the goods.

In the event of withdrawal from the contract, the company shall reimburse all payments received immediately or, at the latest, within 14 days of receipt of the notice of withdrawal.

The consumer shall not be entitled to reimbursement of the additional costs incurred if he has expressly opted for a type of shipment other than the most cost-effective standard shipment offered by the company.

In the case of a sales contract, the undertaking may withhold the reimbursement of payments received until the consumer has taken delivery of the returned goods or until the consumer has provided proof that he has sent the goods back, unless the undertaking offers the option of taking delivery of the returned goods himself.

Withdrawal form
- [Name, registered office and email address of the company]
- I/We hereby give notice to (*) that I/We (*) withdraw from the contract of sale
of the contract for the provision of these goods/ (*)/for the provision of this service (*)
- Ordered on (*)/accepted on (*)
- Name of consumer(s)
- Address of consumer(s)
- Signature of the consumer(s) (only if the form is sent in paper form)

Non-compliance of goods
The company supplies the goods to the consumer and is liable for any non-conformity of the goods at the time of delivery.

The goods shall comply with the contract of sale in particular where applicable:

1. it corresponds to the description, type, quantity and quality and has the functionality, compatibility, interoperability and other characteristics as required in the contract of sale;
2. it is suitable for the specific purpose for which the consumer needs it and which the consumer has informed the seller of at the latest at the time of conclusion of the sales contract and the seller has agreed to;
3. it is supplied with all accessories and instructions, including installation instructions, as specified in the contract of sale; and
4. is up-to-date as specified in the Sales Contract.

The Seller shall be liable for any non-conformity of the Goods existing at the time of delivery of the Goods and which becomes apparent within two years of delivery of the Goods.
The non-conformity of the goods shall be presumed to have existed at the time of delivery if it becomes apparent within one year of delivery of the goods, unless the seller proves otherwise or unless the presumption is incompatible with the nature of the goods or the nature of the non-conformity.

In the event of non-conformity of the goods, the consumer who has notified the seller of the non-conformity of the goods shall be entitled, subject to the conditions and in the order set out in this paragraph, to:

1. require the seller to restore the conformity of the goods free of charge;
2. require a reduction of the purchase price in proportion to the lack of conformity or withdraw from the contract of sale and demand reimbursement of the amount paid.

The consumer may withhold payment of the remainder of the purchase price or part of that remainder until the seller has fulfilled his obligation under this paragraph. The consumer shall exercise this right by a declaration informing the seller of his decision.

In any event, the consumer shall also have the right to claim from the seller compensation for damages, in particular the costs of materials, spare parts, labour, transfer and transport of the goods, incurred as a result of the assertion of the guarantee claim due to the non-conformity of the goods.

The consumer may require the seller to bring the goods into conformity, free of charge, without significant inconvenience to the consumer, within a reasonable period, not exceeding 30 days, from the time when he notifies the seller of the lack of conformity, taking into account in particular the nature of the goods and the purpose for which the consumer needs the goods.

The period referred to in the preceding paragraph may be extended to the minimum time necessary to complete the repair or replacement, but by no more than 15 days. In determining the extended period, account shall be taken of the nature and complexity of the goods, the nature and seriousness of the lack of conformity and the effort required to complete the repair or replacement. The seller shall inform the consumer before the expiry of the period referred to in the preceding paragraph of the number of days for the extension of the time limit and the reasons for the extension.

The conformity of the goods shall be deemed to have been established free of charge if the seller is also liable for the payment of the necessary costs incurred in bringing the goods into conformity, in particular the costs of shipping, transport, labour or materials.

The seller may refuse the consumer's warranty claim for the restoration of conformity of the goods if repair and replacement are not possible or would entail disproportionate costs for the seller, taking into account all the circumstances, including those referred to in the preceding paragraph.

The seller may refuse the consumer's warranty claim for restoration of conformity of the goods if repair and replacement are not possible or would entail disproportionate costs for the seller, taking into account all the circumstances, including those referred to in the preceding paragraph.

Notwithstanding the preceding paragraph, the consumer may withdraw from the sales contract and claim reimbursement of the amount paid if the lack of conformity occurs less than 30 days after delivery of the goods.

If the consumer demands a proportional reduction of the purchase price, the reduction is proportional to the decrease in the value of the goods received by the consumer compared to the value the goods would have had if they had been in conformity.

A consumer exercises the right to withdraw from the sales contract by making a statement informing the seller of their decision to withdraw from the sales contract.

When the non-conformity relates only to part of the goods delivered under the sales contract, and there is a reason to withdraw from the sales contract in accordance with the first or second paragraph of this article, the consumer may withdraw from the sales contract concerning those goods and any other goods acquired together with the non-conforming goods, if it cannot reasonably be expected that the consumer would keep only the conforming goods.

When a consumer withdraws from the sales contract, the consumer returns the goods to the seller at the seller's expense.

The consumer cannot withdraw from the sales contract if the non-conformity is merely minor. The burden of proof as to whether the non-conformity is minor lies with the seller.

The consumer can exercise their rights regarding non-conformity if they notify the seller of the non-conformity within two months from the day the non-conformity was discovered.

In the notification of non-conformity, the consumer describes the non-conformity precisely.

The notification of non-conformity can be communicated by the consumer to the seller in person, in which case the seller issues a receipt, or it can be sent to the store where the goods were purchased, or communicated to the seller’s representative with whom the sales contract was concluded.

The consumer allows the seller to inspect the goods for which the consumer alleges non-conformity.

If the existence of the non-conformity of goods is disputed, the seller must inform the consumer in writing within eight days of receiving the consumer's claim of liability.

When a consumer withdraws from the sales contract, the seller returns the paid amount to the consumer immediately, but no later than eight days after receiving the goods or proof that the consumer has sent the goods back.

When a consumer demands a proportional reduction of the purchase price, the seller must return part of the price within eight days of receiving the claim for a proportional reduction.

The rights from this act expire two years from the day the consumer notified the seller of the non-conformity of the goods.

Collection and Protection of Personal Data

The company informs customers that it collects and processes personal data obtained from customers: